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Company Policy

We schedule lawn services Monday thru Friday and if necessary, we will use Saturdays for projects and to help make up for any delays. We will be in certain neighborhoods on certain days, and will provide you with a specific service day for your service. We make every effort to maintain the same route every week. Several factors can affect our schedule, so we cannot guarantee an exact time or specific time range each service day, your service day may vary from week to week.

Gates and Pets

All pets must be indoors and all gates must be unlocked on your service day. If we arrive to your property and are unable to service the back yard due to a pet in the yard or a locked gate, service is not prorated. Your gate must remain unlocked for the full day of your regular schedule date. If you prefer not to unlock your gate we recommend using combo locks and you provide us with the code for entry. Our technicians are very careful about closing gates, but we don’t guarantee that a pet will not escape from the yard. Superior Service Pros is not responsible for lost or injured pets.

Items in the Yard

We ask all clients to please pick up all small items such as toys, water hoses, pet waste, screws and other items in the yard before our crew arrives each week. SSP is not responsible for broken items or damage to property due to items on the lawn. SSP is also not responsible for damage to any exposed sprinkler lines, electrical cables, dog fence lines and other items. SSP is not responsible for any injuries that may result from items not moved prior service.

Watering

We do ask you to not water your lawn on your service day. Wet grass can cause clumping, streaking and ruts.

Rain Delays and Holidays

We work Monday Through Friday. We always try to finish our routes, even on rainy days. Because we follow a strict schedule, we don’t have the luxury of taking off on holidays or during rainy days. Be aware that only you can make judgment if it is too wet to mow on rainy days. You must call or email us 24 hours in advance to skip or reschedule a service, not when we show up. 

If we are unable to complete your service due to a heavy rain, we adjust our schedule for the rest of the week. We will service all remaining lawns the day after the regular schedule day. To avoid excessively tall grass, we recommend allowing us to mow even when the lawn is wet. If necessary, we will use Saturday to help make up for any rain delays.

Schedule Changes and Skipping A Week

We do not skip any scheduled lawn maintenance service nor do our lawn technicians decide if your lawn needs to be serviced.

If for any reason, you need to re-schedule or cancel please contact us at least 24 hours in advance by phone, e-mail or visiting our contact page on our website in order for the request to take effect. Keep in mind if you are under any agreement, charges will still apply even if you re-schedule or cancel service.

Winter Leaf Pick Up

During the winter months you will have several options based on your individual agreement. Gradual leaf pick up consist of only 2-3 bags per service. Deep leaf clean up consist of every leaf picked up base on our hourly rate. We do not haul away bags for gradual leaf pick up, unless requested and a haul away fee will be applied.

Damage

If there is any property damaged by our technicians, the most common being hidden sprinkler heads, please contact us within 24 hours of the service. We will not honor any request for repair expenses for damaged property that we were not made aware of and allowed to rectify beforehand.

Service Issues

We strive for SUPERIOR 100% satisfaction with every service we provide. While we are unable to issue refunds or credits, we will send the technicians back to correct any reasonable service issues without any additional charges to you, provided that you contact us within 24 hours.

Payment Options

SSP will charge the credit card on file on the 1st of each month for the current month services and e-mail a copy the paid invoice.  All clients are required to be set up on automatic payments before any services are performed. $20 late fee applies to any late payments and will cause service cancellation. Any payment made by check or credit card that is declined/not honored by the bank will result in a $30.00 return fee.

Insurance

Protection against the unexpected is a critical (and sometimes overlooked) aspect in hiring a lawn maintenance provider. As part of our commitment to our clients and to our own business practices, Superior Service Pros maintains Property Liability, Business Liability, Medical Expense and Commercial Automobile Liability Insurance.

Service Cancellation

Clients may cancel service by email, written note or visiting the contact page on our website. Cancellations require a 60-day notice. Early cancellation will incur additional fees charged based on service agreement and all promotions, offerings, discounts and anything else stated will be voided. Client must receive a confirmation email or letter for approval. Superior Service Pros terms and conditions includes: *Weekly service agreement is effective on the effective date (date signed) for service, and for the period indicated. Prices are subject to change after completion of the initial term indicated (12 Month Term) and will automatically renew unless we are notified. Scheduled visits will be performed during normal business hours, and under the schedule of Superior Service Pros (SSP). Visits are subject to change without notice. SSP holds the right to contact you via SMS text messaging, phone calls, mail, email or any form of communication related to client agreement or services tendered. We offer 100% satisfaction guarantee. Claims, complaints, and or damages must be reported and documented in writing within a 24-hour time period. Claims submitted after a 48-hour period are not guaranteed.  

 

We hope that you stay with us for the entire season, and we promise to make every effort to earn your loyalty.